Other possible questions & answers
Frequently Asked Questions
How do I contact customer service?
Please visit our contact page or write an email to team@cryptoonthewall.at
You will receive an answer within 24 hours.
(Monday-Friday). Mails received over the weekend will be checked on Monday
processed in chronological order.
Contact problem? Sometimes it happens that
Customers cannot reach us via email. Please do not panic
Just because technology fails doesn't mean people are failing.
Please try the following communication channels in the following order:
- contact page
- Mail to team@walloffame.at
- social media message (Instagram)
- Our telephone service will be available shortly. We look forward to being able to assist you in a more personal and direct manner soon!
What happens if I don't like my picture?
- We want you to be completely satisfied with your work of art! If the picture does not meet your expectations, you can easily return or exchange it within 14 days of receipt. Our customer service is at your side to ensure that we find a suitable solution together. It is important to us that you feel comfortable and look at your picture with a smile!
How long does delivery take and is my picture safely packaged?
- We understand how important a fast and safe delivery is. Delivery within Germany, Austria and Switzerland usually takes about 4-6 working days. We attach great importance to safe packaging - your artwork will be carefully packed to ensure that it arrives undamaged. If you still have problems, contact us immediately and we will take care of the rest!
What materials do you use for printing and how durable are they?
- Quality is our top priority! We only use high-quality materials such as sturdy canvases, glossy acrylic glass and stylish brushed aluminum. These materials are durable and resistant to fading, so you can enjoy your work of art for many years to come. You can be sure: every printing technique is carried out with care and precision to guarantee a flawless result.
How does the ordering process work and are there any hidden costs?
- Our ordering process is simple and transparent. You choose your desired motif, decide on the material and size - and that's it! All prices are clearly stated and there are no hidden costs. We also cover the shipping costs. If you have any questions or need help, our team is always available to help you. We attach great importance to making your purchase with us a pleasant experience!
What about the care of the works of art?
- Our artwork is designed to last forever, but a little care will help preserve its beauty. We recommend using a soft, dry cloth to clean it. If you have any specific questions about care, we're always happy to help.