Shipping & Returns
We deliver all orders worldwide free of charge - without hidden fees and including taxes.
You usually reach your works of art within 4 to 6 working days. Fast, safe and smooth. Our shipping partners work reliably so that your order arrives undamaged and on time. Of course, each delivery is fully tracked - you keep an overview of the current status of your shipment at any time.
If you still do not want to be satisfied or want to withdraw from your order, you can of course exercise your legal right of withdrawal. We want you to feel as safe when buying as when visiting inpatient trade - without risk and without obligation.
Below you will find a sample recall form that you can send to us informally by email:
Example recall form
Email to:
team@cryptoonthewall.at
I/we hereby share that I/we revoke the purchase contract for the following goods/services:
_______________________________ (description of the goods/services that are the subject of the revocation)
- Ordered on: _______________________________ (insert date)
- Received on: ________________________________ (insert date)
- Name of the consumer (s): ___________________________________
- Address of the consumer (s): ___________________________________
- Date: _____________________________________________
After receipt of your email, we will send you the corresponding return address. As soon as the return has arrived, we will automatically reimburse the amount via the means of payment used when buying.
If you would like a repayment to another account, please enter this in your email.
Right of withdrawal
If there are no exceptions, the Consumers cancel the contract within the period mentioned below (30 days) without giving reasons. Experience in this section Consumers more about the cancellation conditions.
The right of withdrawal does not exist with the following contracts:
- Contracts for the delivery of goods that are made according to customer specifications or are clearly tailored to personal needs. (Self -created designs)
- Contracts for the delivery of digital content that are not delivered on a physical data carrier if the consumer has agreed that the execution of the contract before the cancellation period has started and that he has confirmed his knowledge that he loses his right to withdraw through his consent.
For whom the right of withdrawal applies
According to EU law, European consumers have a legal right of withdrawal for contracts that are concluded online (distance sales contracts). You can revoke the contract within the period applicable for your case for any reason and without justification. This right of withdrawal applies if no exceptions are listed below.
For Consumers who do not act as European consumers do not apply to the rights set out in this section. The consumer is only liable to the seller for any loss of value of the goods, which is due to a handling of the goods that is not necessary to familiarize it with the way, the properties and the functionality of the goods.
Exercise of the right of cancellation
To exercise his right of withdrawal, the Consumers send the provider an unmistakable explanation from which its cancellation decision can be made.
For this purpose, the Consumers use the sample cancellation form that you can find in the "Definitions" section of this document. It stands that However, consumers free to express their cancellation decision by an unmistakable explanation in other, suitable way. In order to comply with the deadline for exercising this right, the Consumers transmit the declaration of cancellation before the cancellation period expires.
When does the cancellation period run?
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When buying goods the cancellation period ends 30 days after the day on which the Consumer or a third party named by him, which is not the carrier, gets into the possession of the goods.
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When buying several goods in an order, however, which are then delivered separately, the cancellation period ends 30 days after the day on which the Consumer or a third party named by him, which is not the carrier, gets into the possession of the last game delivered, the last game or the last part.
Effects of revocation
Consumers who correctly revoke a contract will be reimbursed all payments made to the provider, possibly including the delivery costs.
However, the provider is not obliged to reimburse additional costs if the Consumers decided on a different type of delivery than the cheapest standard delivery offered by the provider.
The reimbursement takes place immediately, but at the latest 14 days after the day on which the provider is based on the decision of the Consumers are informed to revoke the contract. The provider uses the repayment using the same means of payment that the Consumer has used the original transaction unless with the Something else was expressly agreed. In any case that arise Consumers no costs or fees due to the refund.
... when buying goods
The consumer immediately and in any case 30 days from the day on which he informed the provider to revoke the contract to return or hand over a person authorized to accept the goods to be accepted, unless the provider has offered to collect the goods themselves.
The deadline is preserved if the consumer gives the goods to the carrier before the period of 30 days has expired or sends the goods back elsewhere, as stated above. The provider can refuse the repayment until he has returned the goods or until the consumer has proven that he has sent back the goods - depending on which the earlier time is.
Unless otherwise agreed, the consumer bears the immediate costs of returning the goods.
It is recommended to use a shipping service with shipment tracking for the return in order to avoid possible conflicts via lost or non -delivered returns.
The consumer is only liable for any loss of value of the goods if this loss of value is due to the quality, properties and functionality of the goods that are not necessary to check the goods.
Contact form
If you have any questions, comments, or other concerns, our team is happy to help. Simply leave us a message – we'll get back to you as soon as possible!